Cranky Talk

Cranky Talk: New Rules from DOT

We're back! DOT recently announced some new rules for airlines intended to benefit consumers. What are these rules? When are these rules? What do they mean for you? All that and more, on this episode of Cranky Talk!

 

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Rules regarding refunds

Rules regarding junk fees

New regulations announcement

 

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The Cranky Flier Interview #34: Southwest SVP Network Planning and Network Operations Control Adam Decaire

Southwest has done something unique, bringing its Network Planning group -- the people who decide when and where to fly -- under the Chief Operating Officer instead of the Chief Commercial Officer. I spoke with Adam Decaire to learn more about the decision and see how it's going.

The Cranky Flier Interview #33 - Porter EVP and Chief Commercial Officer Kevin Jackson

Kevin and I sit down to on an airplane to talk about Porter's big expansion plans

Cranky Talk:Alaska Airlines Flight 1282 and the Boeing 737-9 Max

We're dusting off the podcast to talk about Boeing, the Max, and what we know about flight 1282. 

 

Thank you to our sponsor, Medjet! The membership service that protects you if you get sick or injured while traveling.

Cranky Talk: NDC Woes

We're back! Join us for an episode all about how NDC might not quite be as ready for prime time as American wants it to be and its impact on the travel agency world. We're joined by special guests from the Cranky Concierge team, sharing their real-world stories about how difficult this has been. 

 

Thank you to our sponsor, Medjet! The membership service that protects you if you get sick or injured while traveling.

The Cranky Flier Interview #32 - United SVP Global Network Planning and Alliances Patrick Quayle

Following up three years after our June 2020 discussion, Patrick and I run through the different regions and talk about what United is seeing in terms of success in the network planning world.

Cranky Talk: A Conversation With Wallace Beall on Airline Pricing and Overbooked Flights

In a special return episode, Brett and Dave had a chat with Wallace Beall who worked in revenue management at several airlines including American, and was in charge of yield management when Brett worked at America West. Listen in for a behind-the-scenes talk about how overbooking is decided and how much the industry has changed in the last couple of decades. 

 

 

The Cranky Flier Interview #31 - Air Canada EVP Marketing and Digital Mark Nasr

Mark and I spoke about Air Canada's plans for rolling out its implementation of NDC for travel agency bookings. The airline is taking a more thoughtful approach, and Mark has plenty to say about how other airlines are handling this move.  Listen in to hear more about how Air Canada wants to roll this out.

The Cranky Flier Interview #30 - Norse Atlantic President Charles Duncan

Join me as I talk with the new president of Norse Atlantic about the airline's plans.

Cranky Talk: CNA Wrap Up and a Special Announcement

Brett does a recap of the CNAs with Courtney Miller from Visual Approach! 

 

Stay tuned til the end for a special announcement on the future of the podcast from Brett and Dave!